hannchiad | 2024-04-25 02:46:33 UTC | #1
Is it possible to send/export variable from Inbound call flow to Bot flow?
Zino_Onokpise | 2024-04-25 21:09:01 UTC | #2
Hi hannichiad,
Yes, check out the Genesys Resource Center
hannchiad | 2024-04-26 00:08:11 UTC | #3
Hi @Zino_Onokpise Thank you for your response. I just couldn't find the article in the Resource Center. If you don't mind, could you help me to paste the link to the article please? Thanks again.
Zino_Onokpise | 2024-04-26 15:30:29 UTC | #4
hi @hannchiad , here is a few you should find useful:
https://help.mypurecloud.com/articles/script-input-output-variables/ https://help.mypurecloud.com/articles/set-screen-pop-action/ https://help.mypurecloud.com/articles/call-bot-flow-action/
Here also is a blueprint to show how to move variables between flows: https://developer.genesys.cloud/blueprints/webmessaging-chatbot-that-differentiates-on-and-off-hour-schedules/
system | 2024-05-27 15:30:43 UTC | #5
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