adam_baker | 2018-12-04 15:05:27 UTC | #1
We are using conversation flaggedreason to track problem calls but need to be able to add a description of the problem. I am adding a custom attribute to the conversation but also want to flag the call manually.
I saw a log of a call to "plaftorm/api/v2/conversations/:conversationid/participants/:userid/flaggedreason" in the browser console while using the built in flag call button and was planning on using that but have now discovered that this isn't in the api documentation.
What is the best way to flag a call manually, from the browser, using the Purecloud Embedded Framework?
tim.smith | 2018-12-04 14:52:05 UTC | #2
That API isn't released publicly. I'm asking the dev team to see if there's a known reason. If I find out anything, I'll post back here. In the meantime, you can request that the API be made available publicly with a request on https://purecloud.ideas.aha.io/ideas.
system | 2019-01-04 14:52:07 UTC | #3
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