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How to set # has an universal or global DTMF terminating for a flow?

  • 1.  How to set # has an universal or global DTMF terminating for a flow?

    Posted 06-05-2025 19:11

    suresh.kumar | 2021-06-24 03:43:14 UTC | #1

    Hello All,

    In each CollectInput block, we can set the DTMF Terminating character eg.#. May I know how to set this for the entire flow? i.e # should DTMF terminating for the entire flow. Please advise on this.

    Thanks in advance.

    Warm Regards, Sureshkumar

    Jerome.Saint-Marc | 2021-07-07 08:45:09 UTC | #2

    Hello,

    At this time, the terminating character is set at the Collect Input block level only (on each Collect Input block). There is no global/flow configuration available.

    You can create an idea at https://purecloud.ideas.aha.io/ideas/ to describe your use case and allow others to vote it up.

    Regards,

    system | 2021-08-07 08:45:13 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 11291



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