mk_telephony | 2018-08-23 02:44:23 UTC | #1
According to https://help.mypurecloud.com/articles/about-recording-in-purecloud/
PureCloud does not record interactions between two internal users
Is there a way to always recording conversations among all parties?
Is there a way to toggle this through the purcecloud API?
tim.smith | 2018-08-23 14:04:30 UTC | #2
You can enable recording of all calls per external trunk. But that shouldn't contradict the documentation you cited. You can make feature requests at https://purecloud.ideas.aha.io/ideas
system | 2018-09-23 14:04:30 UTC | #3
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