Skyler_Keough | 2022-07-06 14:48:37 UTC | #1
Hello,
I am using https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-conversations and I am getting a list of all the users conversations back. I want to loop through the list of conversations and only pull out the voice conversations. I am not seeing anything on the conversation object (in c#) that determines if its a voice call, an email, etc. I could potentially use the address field, but I believe trying to parse out a valid voice call address may be difficult due to all the possible types of calls and addresses. Does anyone have any advice?
Thank you,
Skyler
Eos_Rios | 2022-07-06 15:23:06 UTC | #2
A conversation may contain multiple media types. The media type is found within the segment.
Conversation -> Participant -> Session -> Segment -> Media Type
From that specific API you can apply the communicationType filter and only bring back Calls though;
GET /api/v2/conversations?communicationType=Call
system | 2022-08-06 15:11:57 UTC | #3
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