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How to tell media type of interaction when user is interacting?

  • 1.  How to tell media type of interaction when user is interacting?

    Posted 06-05-2025 18:46

    VaunMcCarthy | 2024-08-27 19:24:44 UTC | #1

    If I retrieve a user's routing status which tells me if they're interacting, how can I then tell if they're interacting on a voice or digital interaction?


    system | 2024-09-27 19:25:39 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 28747