radcliff43123 | 2023-06-13 18:15:20 UTC | #1
I'm trying to figure out how to unassign a holding voice all from a queue. Use case:
- Call enters queue abc.
- Call holds for 60 seconds but does not get answered.
- Pull call out of queue abc.
- Queue call to queue xyz.
How to accomplish this in Architect. There is no documentation referencing how to do this or if it is even possible, that I can find.
Ebenezer_Osei | 2023-06-14 18:36:09 UTC | #2
In the inqueue call flow for queue abc, play hold music for 60 seconds, then use a transfer to ACD action to go to queue xyz
system | 2023-07-15 18:36:31 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 20419