mguan | 2024-07-02 21:24:10 UTC | #1
Hi all,
I am trying to integrate the Genesys topics and APIs into a software project in my company.
I am able to successfully create a channel and make a API call to the v2.users.{id}.conversations.calls topic, referencing this guide (https://developer.genesys.cloud/notificationsalerts/notifications/). I received a 200 response code back.
However, I am not able to see the event data for this topic in the channel I created. Although I am able to use a WebSocket client to ping the WebSocket and perform a manual health check, I am not able to manually trigger an event in Genesys.
Does anyone have insights on how we can trigger an event to generate for a particular topic in order to check the data we received?
Thank you so much for your help!
system | 2024-08-02 21:16:43 UTC | #2
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