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How we automate development of Genesys chat-bots/flows

  • 1.  How we automate development of Genesys chat-bots/flows

    Posted 06-05-2025 19:18

    Lucas1 | 2023-02-06 12:29:35 UTC | #1

    I've just written a blog article about the automated pipeline I created, which we use when developing flows/chat-bots. The pipeline has been in operation for awhile now (Archy being recently replaced with TF) and has allowed us to iterate so much faster, and with a greater degree of confidence in what we deploy.

    https://tech.ovoenergy.com/automating-development-of-genesys-chat-bots/

    I've love to hear about other people's setups...


    John_Carnell | 2023-02-06 13:07:06 UTC | #2

    Hey Lucas,

    Loved the blog post. It was cool to see you guys using CircleCI as your CI/CI pipeline. I loved the DSL you guys came up with for testing web messaging chats within an automated pipeline. Very cool. Thanks for sharing.

    • John Carnell

    Director, Developer Engagement


    Jane_Hendricks | 2023-02-06 13:50:46 UTC | #3

    Hi. This is fantastic. Would you mind if I cross-post this to the Genesys Community? I think this is information that other users would absolutely appreciate.


    Lucas1 | 2023-02-07 12:14:24 UTC | #4

    Thank you, I wouldn't mind at all!


    John_Carnell | 2023-02-08 14:43:17 UTC | #5


    This post was migrated from the old Developer Forum.

    ref: 18288