Redtop | 2019-08-09 01:57:23 UTC | #1

I am studying PureCloud API.

<1st> I begin with "OAuth Client Credentials Login Flow".

I modefied as follows. 1.clientid = "CLIENTID" to clientid = "secret mine" 2.clientsecret = "CLIENTSECRET" to clientsecret = "secret mine" 3.# Get token com to jp

I got message. "Failure: 401 - Unauthorized".

I try to read source code and modefied as follows again.

1. Get roles

com to jp

I got message. "Got roles", "Roles: ...", "Done"

<2nd> Next, I try to run "Querying Queue Historical Statistics".

I modefied as follows too. 1.clientid = "CLIENTID" to clientid = "secret mine" 2.clientsecret = "CLIENTSECRET" to clientsecret = "secret mine" 3.# Get token com to jp 4.# Get "Support" queue by name routingapi.getroutingqueues(name='Support') to routingapi.getroutingqueues(name='My Queue')

I got message. "Failure: 401 - Unauthorized".

Then I thought difference between <1st> and <2nd> is "Region". I try to grep "Region", then I find "purecloudregionhosts.py".

I read Software Development Kit (SDK). (https://developer.mypurecloud.com/api/rest/client-libraries/index.html) But I can't find howto change "Region" in Python. (Only Java and .NET)

How can I run "Querying Queue Historical Statistics".

Redtop | 2019-08-09 03:25:24 UTC | #2

I found setting environment in " PureCloud API SDK - Python". (https://developer.mypurecloud.com/api/rest/client-libraries/python/index.html#using_the_library)

region = PureCloudPlatformClientV2.PureCloudRegionHosts.apnortheast1 PureCloudPlatformClientV2.configuration.host = region.getapihost

I got message below.

• Querying Queue Historical Statistics -

Got token Traceback (most recent call last): File "/home/ec2-user/bin/purecloudv2.58.0.0/ikedahistoricalstatistics.py", line 62, in <module> queuedata = routingapi.getroutingqueues(name='My Queue') File "/home/ec2-user/bin/purecloudv2.58.0.0/PureCloudPlatformClientV2/apis/routingapi.py", line 2098, in getroutingqueues callback=params.get('callback')) File "/home/ec2-user/bin/purecloudv2.58.0.0/PureCloudPlatformClientV2/apiclient.py", line 401, in callapi responsetype, authsettings, callback) File "/home/ec2-user/bin/purecloudv2.58.0.0/PureCloudPlatformClientV2/apiclient.py", line 219, in _callapi url = self.host + resource_path TypeError: unsupported operand type(s) for +: 'method' and 'str'

"My Queue" is exist. I checked "/api/v2/routing/queues/divisionviews" at "https://developer.mypurecloud.jp/developer-tools/#/api-explorer".

How can I run "Querying Queue Historical Statistics".

anon28885283 | 2019-08-09 08:11:03 UTC | #3

Hi RedTop,

The getapihost is a method which means your line should be:

PureCloudPlatformClientV2.configuration.host = region.getapihost()

Note the parenthesis

EDIT: We'll have the documentation updated for that.

Redtop | 2019-08-13 01:34:47 UTC | #4

Hi PrinceMerluza

I really appreciate your advice.

Then I add the code into "Querying Queue Historical Statistics" (https://developer.mypurecloud.com/api/tutorials/analytics-conversation-aggregate-query/?language=python&amp;step=1)

<Added Code> region = PureCloudPlatformClientV2.PureCloudRegionHosts.apnortheast1 PureCloudPlatformClientV2.configuration.host = region.getapihost

But I got Error Message Bellow. /**********************

• Querying Queue Historical Statistics -

Got token Traceback (most recent call last): File "/home/ec2-user/bin/purecloudv2.58.0.0/ikedahistoricalstatistics1.py", line 67, in <module> queuedata = routingapi.getroutingqueues(name='My Queue') File "/home/ec2-user/bin/purecloudv2.58.0.0/PureCloudPlatformClientV2/apis/routingapi.py", line 2098, in getroutingqueues callback=params.get('callback')) File "/home/ec2-user/bin/purecloudv2.58.0.0/PureCloudPlatformClientV2/apiclient.py", line 401, in callapi responsetype, authsettings, callback) File "/home/ec2-user/bin/purecloudv2.58.0.0/PureCloudPlatformClientV2/apiclient.py", line 219, in _callapi url = self.host + resourcepath TypeError: unsupported operand type(s) for +: 'method' and 'str'

/

And I found another way, "QueueEntityListing getroutingqueues". (https://developer.inindca.com/api/rest/client-libraries/python/RoutingApi.html#get_routing_queues)

Then I add the code into " getroutingqueues".

<Added Code> region = PureCloudPlatformClientV2.PureCloudRegionHosts.apnortheast1 PureCloudPlatformClientV2.configuration.host = region.getapihost

<Modify Code> name = 'My Queue' active = True (Because Original code "active = true" get error message)

But I got Error Message Bellow. /**********************

• Querying Queue Historical Statistics -

Got token Traceback (most recent call last): File "/home/ec2-user/bin/purecloudv2.58.0.0/ikedahistoricalstatistics2.py", line 79, in <module> apiresponse = apiinstance.getroutingqueues(pagesize=pagesize, pagenumber=pagenumber, sortby=sortby, name=name, active=active, divisionid=divisionid) File "/home/ec2-user/bin/purecloudv2.58.0.0/PureCloudPlatformClientV2/apis/routingapi.py", line 2098, in getroutingqueues callback=params.get('callback')) File "/home/ec2-user/bin/purecloudv2.58.0.0/PureCloudPlatformClientV2/apiclient.py", line 401, in callapi responsetype, authsettings, callback) File "/home/ec2-user/bin/purecloudv2.58.0.0/PureCloudPlatformClientV2/apiclient.py", line 219, in _callapi url = self.host + resourcepath TypeError: unsupported operand type(s) for +: 'method' and 'str'

/

Please tell me the right way to run "Querying Queue Historical Statistics" or "QueueEntityListing getroutingqueues".

Redtop | 2019-08-13 02:04:49 UTC | #5

Hi PrinceMerluza

I really, really appreciate your advice.

I read your message again, and i try modifiing my code with "()".

I got right responce!!

system | 2019-09-13 02:04:52 UTC | #6

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