matthew | 2017-11-14 21:00:57 UTC | #1
Hi, I'm noticing a lot of http 500 errors recently using this method, for example :
PostAnalyticsConversationsDetailsQuery: {"status":500,"code":"internal.server.error","message":"The requested operation failed with status 500","contextId":"bdbcdb12-9b6d-4fd5-bf82-105c53d8e62f",
we have been using these calls without an issue for over 12 months, so nothing on our side has changed.
It is failing about 1% of the time in our examples, but enough so the reporting would be incorrect, and have gaps.
I attach a correlationid for you to double check on your end :
ININ-Correlation-Id 2d8e8520-0a9f-4bf1-8095-b65da08cebd6
Let me know if you find the reason.
many thanks.
matthew
tim.smith | 2017-11-14 21:01:58 UTC | #2
Please open a ticket with PureCloud Support for this. All 5xx errors need to go through product support and cannot be investigated via the forum. Thanks.
system | 2017-12-15 21:02:10 UTC | #3
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This post was migrated from the old Developer Forum.
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