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HTTP 500 error when updating single queue attribute

  • 1.  HTTP 500 error when updating single queue attribute

    Posted 06-05-2025 18:21

    mike.khalil | 2021-12-14 18:03:48 UTC | #1

    Sorry for what is likely a very basic question...

    Using PUT /api/v2/routing/queues/{queueId} I am entering:

    { "name": "Test Queue Name", "mediaSettings": { "call": { "alertingTimeoutSeconds": 30 } } }

    And I'm getting an HTTP 500 error. Documentation shows all fields are optional except "name", which I've included. Is there something simple I'm missing?

    anon14299330 | 2021-12-16 20:41:44 UTC | #2

    Hi,

    I tried to update a queue's media settings with your example above using PUT /api/v2/routing/queues/{queueId} and I am also getting a 500 error. It looks like you need to include the serviceLevel to get a 200 response.

    For example, this request body will work.

    {
   "name": "Test Queue Name",
    "mediaSettings": {
      "call": {
        "alertingTimeoutSeconds": 9,
        "serviceLevel": {
          "percentage": 0.7,
          "durationMs": 20000
        }
      }
    }
}

    Please open a ticket with customer care as all 5xx errors need to got through product support.

    Thanks,

    Michael

    mike.khalil | 2021-12-16 20:42:00 UTC | #3

    That was the issue. Thanks, Michael!

    John_Carnell | 2021-12-16 20:45:55 UTC | #4

    This post was migrated from the old Developer Forum.

    ref: 12951



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