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Https://developer.genesys.cloud/forum/t/documentation-for-edge-logs-retrieve-via-platform-api/2612/2

  • 1.  Https://developer.genesys.cloud/forum/t/documentation-for-edge-logs-retrieve-via-platform-api/2612/2

    Posted 06-05-2025 19:23

    Velmurugan_Raman | 2022-09-29 17:47:41 UTC | #1

    Currently I want edge logs.

    Using title link , I get "downloadId": "xxxx"

    Now my question is , how to use that downloadId to get edge logs ?

    Kindly help me.

    Thanks & regards, Velmurugan

    John_Carnell | 2022-10-04 17:47:58 UTC | #2

    Velmurugan_Raman, post:1, topic:16522
    s ?

    Kindly help me.

    Hi Velmurugan,

    We currently do not provide a mechanism to allow users to directly download the edge logs from their services using an API endpoints. The APIs you are referring to our for generating a list of edge logs. For questions related to edge activity and if there is a problem, I would open a ticket with our Care team to help diagnose the problem you are looking at.

    Thanks, John Carnell Manager, Developer Engagement

    John_Carnell | 2022-10-04 17:48:15 UTC | #3

    This post was migrated from the old Developer Forum.

    ref: 16522



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