Jarvish | 2022-07-13 16:37:15 UTC | #1
Hi All,
Currently we have Syntax from Genesys to associate hyperlink in message flow.
This is a hyperlink click here.
When I click on this link, the link is launched on the new tab.
Is there a way to open the link in the same tab?
Regards, Jarvish
Angelo_Cicchitto | 2022-07-13 17:07:50 UTC | #2
Hi - at the moment hyperlinks will always open in new tab, by default. Sounds like you have a use-case for opening in current tab: presumably, are you trying to provide navigation guidance within current website?
Jarvish | 2022-07-13 17:53:00 UTC | #3
Yes, that is one and also we are trying to keep the customer on the same tab for the session management and customer experience perspective.
system | 2022-08-12 17:53:03 UTC | #4
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