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I wanted to know if accurate points within the file sound wave to display different annotations can be worked out when there is a discrepancy between metrics provided by API calls and file size

  • 1.  I wanted to know if accurate points within the file sound wave to display different annotations can be worked out when there is a discrepancy between metrics provided by API calls and file size

    Posted 06-05-2025 18:25

    miguel | 2023-02-09 11:26:15 UTC | #1

    Hi,

    I have raised this as per the advised given to me on "Genesys My Support" ticket id 0003218671 where I'm trying to pinpoint annotations in a sound wave by making calls to the different api endpoints however when the file is different in size to the data that the api calls return the annotations are not accurate to the file.

    I'm trying to find if these annotations can be worked out accurately as the file is not only taking into consideration the ivr time but also the time that an agent selects the call even though the agent is still not talking to the customer.

    Regards,

    Miguel

    tim.smith | 2023-02-09 14:08:51 UTC | #2

    Hello, please continue to work with Care on your issue. We cannot investigate customer-specific data via the forum. I will escalate reopening the case on my side as well.

    miguel | 2023-02-09 14:46:33 UTC | #3

    Thanks Tim, I have gone back with your suggestion on that ticket. Otherwise not sure how to proceed.

    Thanks,

    Miguel

    John_Carnell | 2023-02-10 14:04:50 UTC | #4

    This post was migrated from the old Developer Forum.

    ref: 18341



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