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  • 1.  If you could improve one thing in customer experience today, what would it be?

    Posted 4 days ago

    Customer expectations keep changing, and technology continues to evolve.

    What is one challenge or opportunity you think deserves more attention in CX today?


    Looking forward to hearing different perspectives from the community!


    #General

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    Lucas Santana
    Pre-Sales Consultant at Solve4ME
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  • 2.  RE: If you could improve one thing in customer experience today, what would it be?

    Posted 4 days ago

    One opportunity that deserves more attention is how we measure the real impact of CX technology.

    Automation, containment and AHT are important metrics, but they do not tell the whole story. We also need to understand whether the solution reduced customer effort, improved resolution quality and created real value for the business.

    For me, the goal should not be to automate more, but to automate better.



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    Mateus Nunes
    CX Manager at Solve4me Solucoes em Tecnologia Ltda
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  • 3.  RE: If you could improve one thing in customer experience today, what would it be?

    Posted 4 days ago

    Absolutely, Matheus! I couldn't agree more.



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    Lucas Santana
    Pre-Sales Consultant at Solve4ME
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    Original Message


  • 4.  RE: If you could improve one thing in customer experience today, what would it be?
    Best Answer

    Posted 4 days ago
    Edited by Lucas Santana 4 hours ago

    I believe the next major improvement in customer experience is making it truly anticipatory. Innovation never stops, and companies should develop tools, especially AI-powered ones that reduce customer effort before customers even realize they need help. The goal is to create experiences so seamless that people only realize how valuable they are when they discover they could no longer live without them.



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    Christian Pereira
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