deon.vanrhyn | 2022-07-26 13:26:39 UTC | #1
Hello.
My question is regarding the Workforce Management API.
I have been testing out the import / update methods to import new schedules using the methods: https://developer.genesys.cloud/useragentman/workforcemanagement/#post-api-v2-workforcemanagement-businessunits--businessUnitId--weeks--weekId--schedules-import-uploadurl and https://developer.genesys.cloud/useragentman/workforcemanagement/#post-api-v2-workforcemanagement-businessunits--businessUnitId--weeks--weekId--schedules-import
I have these working without issue.
My question relates to the fact that sending only a single agent's schedule into these appears to completely remove the schedules for all other agents in the unit? I understand from reviewing this is related to the fact that their schedules are all linked via a schedule id.
So - is it possible to send only a single agents updated schedule using this method?
system | 2022-08-26 13:26:48 UTC | #2
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