nick.wright | 2023-09-13 15:58:30 UTC | #1
I'm writing a process that will import DNC lists via the API. The documentation here: https://developer.genesys.cloud/routing/outbound/uploaddnclists, suggests that you can post a csv to the https://apps.mypurecloud.com/uploads/v2/contactlist API, but that API doesn't exist within the API explorer so I assume the documentation is out of date?
It appears from the available APIs, that you call the API to create a DNC List, then make other calls to add, remove and update individual records, rather than do a bulk upload in one call? Is this the best way, or are there other APIs that I'm missing?
tim.smith | 2023-09-13 16:31:18 UTC | #2
nick.wright, post:1, topic:21981
but that API doesn't exist within the API explorer so I assume the documentation is out of date?
No, it's correct.
nick.wright, post:1, topic:21981
It appears from the available APIs, that you call the API to create a DNC List, then make other calls to add, remove and update individual records, rather than do a bulk upload in one call? Is this the best way, or are there other APIs that I'm missing?
The individual API endpoints you are referencing are best for making individual updates. The file upload process is best for doing a bulk process.
system | 2023-10-14 16:31:43 UTC | #3
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ref: 21981