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In-queue flow language 'es-us' is not setting as startingLanguage or endingLanguage

  • 1.  In-queue flow language 'es-us' is not setting as startingLanguage or endingLanguage

    Posted 06-05-2025 19:34

    Jesus_Zulueta | 2023-09-12 15:21:05 UTC | #1

    Can I get the beginning and ending language pack using this API call. There's no problem in the call flow however on the logs it is not setting the starting and endingLanguage as 'es-us'. Appreciate all your help.

    Here is the link to view the startingLanguage and endingLanguage in the analytic conversation detail logs provided by the customer:

    https://developer.genesys.cloud/developer-tools/#/api-explorer?share=N4IgDghgLgFiBcIDmBTKBBAdhANgTygEsBjAZwGEB7TANxQCdTpDqARNCQnUkAGhAC2aGJQAmCZGj4gArvUISA9BDCFFNAEzLs+ImUXFqdRs2qlFwQ7QZMi1AJKiAvotEcuPfpHoQBANVwZFB54UCtjWxZMRwkANhRRAHYNADMAVliAWgAWDQ0AZhziUUKATjSIRMzEgA5EgCNRUVKU2Oy6kCcnIA===


    system | 2023-10-12 15:21:39 UTC | #2

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