hiroki.asano | 2021-05-07 02:20:12 UTC | #1
We are facing error when we try to call the specific google dialogflow bot (rich reply config) from Inbound Web Messaging/Chat Flow Architect. The system seems to be successfully retrieving the Agent Name and Project ID(Displayed in drop down list) but failing to get the agent config/intents.
Error Message: There was an error loading bot information.
Dialogflow Agents: We are successfully connected to several Dialogflow Agents, but failing to connect to the one we have rich reply text.
I wonder if there is any restriction to the Dialogflow agent config to be connected to the GenesysCloud flow.
chad.hansen | 2021-05-10 19:48:28 UTC | #2
Hi @hiroki.asano - could you please open a support request for this issue? This is more closely related to Architect and Bot Flows.
Thanks, Chad
This post was migrated from the old Developer Forum.
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