Dante_Cady | 2023-08-14 17:28:13 UTC | #1
Hi Team,
I wanted to reach out as I am trying to figure out if this is possible. We have upgraded the chat channel from Web Chat to the Web Messaging. While using the Web Chat, it provided a form which allowed the end user to enter their respective information such as name, email, and subject. Once the user would start a chat, this information would then display in the person details of the interaction.
Is there a way to achieve the similar functionality with the web messenger? I have the AWS Lex integration setup. We have a bot that would ask the end user for their name. Once complete, the user would be transferred to a live agent.
In other words, is it possible to take the information from an AWS Lex bot slot, and pass it to the person details in Genesys Cloud?
vpirat | 2023-08-17 07:13:07 UTC | #2
Hi,
I think yes, if you can grab the data, it should be theoretically possible (never tried myself though). There is a similar use case from another user in this post.
You can to attach custom data that will be displayed to the Agent UI. You may want to check this post: https://developer.genesys.cloud/forum/t/participantname-key-web-messaging/21104/7
Note that this is different than authenticated data.
Let us know if that works for you.
Regards, V.P.
system | 2023-09-15 10:44:39 UTC | #3
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This post was migrated from the old Developer Forum.
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