jmacias | 2019-03-20 16:15:50 UTC | #1
Hi, I'm working in a develop in python for i will get obtain the queue aggregate data but when i try to compare with the queue performance view, the values are always differents. Paste the query example:
{"interval": "2018-11-18T23:00:00.000Z/2018-11-19T23:00:00.000Z", "groupBy": ["queueId"], "metrics": ["tTalkComplete","tTalk","tNotResponding","tIvr","tHeldComplete","tHeld","tHandle","tDialing","tContacting","tAnswered","tAcw","tAcd","tAbandon","nTransferred","nOutboundConnected","nOutboundAttempted","nOutboundAbandoned","nOutbound","nOffered","nConsultTransferred","nConsult","nOutbound"], "filter" :{
"type": "and", "predicates":[ { "type": "dimension", "dimension" : "queueId", "operator": "matches", "value": "10813848-2669-4e28-9b30-e01b95d71f8d", }, { "type": "dimension", "dimension": "direction", "operator": "matches", "value": "inbound", } ]
}, "granularity":"PT1H", "flattenMultivaluedDimensions": "true"}
Any suggest? where are described The calculations in this report? Thanks for your help.
Best Regards
tim.smith | 2019-03-21 13:56:15 UTC | #2
Documentation for reports, views, and dashboards can be found here: https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/
system | 2019-04-21 13:56:17 UTC | #3
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