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Increase the number of contact records allowed per organization by 10 million

  • 1.  Increase the number of contact records allowed per organization by 10 million

    Posted 08-11-2026 16:38

    The existing upper limit for contact lists is 1000 per organization, so if one department registers many contact lists, the upper limit is reached and registrations cannot be made in other departments.


    #BetaUpdate

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    Ricardo Cardova
    na
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  • 2.  RE: Increase the number of contact records allowed per organization by 10 million

    Posted 08-12-2026 01:43

    Hi Ricardo,

    Take a look and vote on this idea. It's currently no plan to implement but also notes about raising with the Care Team to increase based on business case. You'll also see in Annoucements that a new Contact List and Record management feature is coming soon which may handle clear downs better.

    https://genesyscloud.ideas.aha.io/ideas/OTB-I-354



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    Richard Chandler
    Connect
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