Shayna | 2023-09-06 19:52:56 UTC | #1
What is the difference between Initial Direction verse Direction within Queue Performance? The definition in the Reporting Document is not clear: Direction- Displays information about interactions of the selected directions. Initial Direction - Displays information about interactions with the selected initial direction.
Eos_Rios | 2023-09-06 20:22:36 UTC | #2
It's pretty much exactly what it says.
Every Session of a conversation has a direction. Initial Direction is whatever the direction of the first Session is/was.
system | 2023-10-06 20:23:26 UTC | #3
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