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Initiate web survey after selfservice

  • 1.  Initiate web survey after selfservice

    Posted 06-05-2025 19:16

    TorbenHedemannB_Er | 2024-11-01 14:08:10 UTC | #1

    Hi,

    Don't know if this is the right category - but now I try :-)

    I have two questions regarding initiate web surveys.

    1. Is there a way to initiate a web survey after a customer has completed a self-service in an in-bound flow?
    2. We have some tasks where the "agent" is located outside Genesys environment. Is there a way to initiate web survey when the call is transfer to a external number?

    Regards Torben

    system | 2024-12-02 14:08:18 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 30173



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