eduardo | 2024-05-08 17:00:30 UTC | #1
Hello, I followed the steps from this article: https://help.mypurecloud.com/articles/install-and-configure-the-genesys-cloud-for-salesforce-external-routing-package/. ( a lot of broken links to help articles)
Enable Chat Setting is not available , do we need to set up Messaging for In-App and Web?
When installing the external routing package, i got the following errors : "ExternalROutingController: Depedent class is invalid and needs recompilation: Class ExternalRoutingService: Invalid type: LiveChatTranscript"
system | 2024-06-08 17:01:12 UTC | #2
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This post was migrated from the old Developer Forum.
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