Genesys Cloud CX - Beta HQ

Hi,
We've been testing the new beta UI in Genesys Cloud. When we click on the Integrations menu, it does not open the expected page-instead, it just redirects us back to the Activity page.

Is this a known bug of the beta UI?

Will this be fixed in a future update?

Thanks,

Jeong

Hi,
We've been testing the new beta UI in Genesys Cloud. When we click on the Integrations menu, it does not open the expected page-instead, it just redirects us back to the Activity page.

Is this a known bug of the beta UI?

Will this be fixed in a future update?

Thanks,

Jeong

Hi,
We've been testing the new beta UI in Genesys Cloud. When we click on the Integrations menu, it does not open the expected page-instead, it just redirects us back to the Activity page.

Is this a known bug of the beta UI?

Will this be fixed in a future update?

Thanks,

Jeong

I get the same behavior when clicking on "DID Numbers".  It just takes me back to the Activity page.  It happens whether clicking on the menu option or the link provided by the search. 

Hi,
We've been testing the new beta UI in Genesys Cloud. When we click on the Integrations menu, it does not open the expected page-instead, it just redirects us back to the Activity page.

Is this a known bug of the beta UI?

Will this be fixed in a future update?

Thanks,

Jeong

We get the same result for "Telephony > DID Numbers" and "IT and Integrations > Integrations" whether selected from the left-hand navigation menu or selected from the search bar results. The Agent Activity screen is displayed. We currently have no access to DID Numbers or Integrations without reverting back to the original UI.

I get the same behavior when clicking on "DID Numbers".  It just takes me back to the Activity page.  It happens whether clicking on the menu option or the link provided by the search. 

Hi,
We've been testing the new beta UI in Genesys Cloud. When we click on the Integrations menu, it does not open the expected page-instead, it just redirects us back to the Activity page.

Is this a known bug of the beta UI?

Will this be fixed in a future update?

Thanks,

Jeong

Hi,
We've been testing the new beta UI in Genesys Cloud. When we click on the Integrations menu, it does not open the expected page-instead, it just redirects us back to the Activity page.

Is this a known bug of the beta UI?

Will this be fixed in a future update?

Thanks,

Jeong

#BetaUpdate

-------------------------------------------

@Jeong Yoon Cho / all - We reported the same issues in the New UI Known Issues thread, and fortunately @Zoltan Juricskay from Genesys stated those issues should be fixed before GA (preferably within the next week or so given their weekly updates.) I'd recommend joining us in that centralized thread to stay up to date on this and other UI issues/feedback.

Unfortunately, in the meantime our admins have had to switch between the old & new UI to workaround these/other issues. To do so, we created a separate "NewUI role we can add/remove as needed.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 09-02-2025 19:55
From: Jeong Yoon Cho
Subject: Integrations menu in the beta is not clickable.

Hi,
We've been testing the new beta UI in Genesys Cloud. When we click on the Integrations menu, it does not open the expected page-instead, it just redirects us back to the Activity page.

Is this a known bug of the beta UI?

Will this be fixed in a future update?

Thanks,

Jeong

#BetaUpdate

-------------------------------------------

Was hoping this issue would have been fixed this weekend as they have stated they do releases every Saturday however it doesn't appear to be fixed.

@Jeong Yoon Cho / all - We reported the same issues in the New UI Known Issues thread, and fortunately @Zoltan Juricskay from Genesys stated those issues should be fixed before GA (preferably within the next week or so given their weekly updates.) I'd recommend joining us in that centralized thread to stay up to date on this and other UI issues/feedback.

Unfortunately, in the meantime our admins have had to switch between the old & new UI to workaround these/other issues. To do so, we created a separate "NewUI role we can add/remove as needed.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 09-02-2025 19:55
From: Jeong Yoon Cho
Subject: Integrations menu in the beta is not clickable.

Hi,
We've been testing the new beta UI in Genesys Cloud. When we click on the Integrations menu, it does not open the expected page-instead, it just redirects us back to the Activity page.

Is this a known bug of the beta UI?

Will this be fixed in a future update?

Thanks,

Jeong

#BetaUpdate

-------------------------------------------

We had/have the same expectation, Richard. Please throw your comment into& follow the New UI Known Issues thread so Genesys, et al, can monitor/chime in them there.

Was hoping this issue would have been fixed this weekend as they have stated they do releases every Saturday however it doesn't appear to be fixed.

@Jeong Yoon Cho / all - We reported the same issues in the New UI Known Issues thread, and fortunately @Zoltan Juricskay from Genesys stated those issues should be fixed before GA (preferably within the next week or so given their weekly updates.) I'd recommend joining us in that centralized thread to stay up to date on this and other UI issues/feedback.

Unfortunately, in the meantime our admins have had to switch between the old & new UI to workaround these/other issues. To do so, we created a separate "NewUI role we can add/remove as needed.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 09-02-2025 19:55
From: Jeong Yoon Cho
Subject: Integrations menu in the beta is not clickable.

Hi,
We've been testing the new beta UI in Genesys Cloud. When we click on the Integrations menu, it does not open the expected page-instead, it just redirects us back to the Activity page.

Is this a known bug of the beta UI?

Will this be fixed in a future update?

Thanks,

Jeong

#BetaUpdate

-------------------------------------------