Jonathan_Ohms | 2023-03-31 07:06:10 UTC | #1
We have the following 3 Scenarios:
- Agent A cold transfers to Agent B
- Agent A does a consultation to Queue TEL_Spielwiese2 which Agent B receives
- Agent A does a consultation with Agent B directly
In framework.js we have the following entry in the call array (config/settings/display/interactionDetails/call) to show the conversation ID (that is just an example, later we want to show a PD): call.ConversationId.
Our Problem is: In Scenario 3, the interaction Detail (conversion ID) is not displayed to Agent B.
While in Scenario 1 and 2 the Conversation ID is visible in the EF, in Scenario 3 it is not: 3.
As new User I could only add 1 Screenshot to this post. The others follow as replies ;-) Is there a possibility that Agent B can see the interaction data configured in framework.js?
Jonathan_Ohms | 2023-03-31 07:04:58 UTC | #2
Screenshot for Scenario 1:
Jonathan_Ohms | 2023-03-31 07:05:31 UTC | #3
Screenshot for Scenario 2:
system | 2023-04-30 07:05:40 UTC | #4
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