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  • 1.  Intercept hang up button

    Posted 06-05-2025 19:11

    wu_edward | 2021-11-25 20:14:19 UTC | #1

    Hi.

    I want to be able to run some logics when an agent hits the hang up button. Like checking a participant data to determine whether to hang up or transfer. Is it possible?

    Tried to do it on the script but there is no disconnect function.

    Thanks, Ed


    Jason_Mathison | 2021-11-25 20:14:46 UTC | #2

    I moved this to the Scripts topic, since you mentioned trying to do this in a script.


    system | 2021-12-26 20:15:28 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 12758