Welcome Community

Hi everyone - glad to be here.

I'm passionate about AI-driven customer experience and intelligent automation. 

I'm one of the humans in the loop behind LittleGC, our AI Assistant and actively involved with the Genesys Orchestrators Portal, where I focus on enabling smarter orchestration and practical AI adoption.

Looking forward to exchanging ideas and collaborating with you all!

⇓Genesys Orchestrators ⇓

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Marcus Andree
Customer Success Manager
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Welcome!

I'd love to know more about the inception of LittleGC, if you're ever allowed to tell 😃

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Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
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Hi Lucas, 

Digital Assistant is our AI-powered self-service capability within Orchestrators, designed to give users one central, always-on place to ask Genesys Cloud questions and get reliable answers with source links. It's built right into our support and resource pages in Orchestrators, to feel seamless.

Digital Assistant goes beyond Q&A, helping with things like checking support cases or connecting you to a CSM, making it both informative and action-oriented.

Have you interacted with Digital Assistant?  

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Jessica Bobbitt
Senior Director, Customer Success, Global Strategy
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Original Message:
Sent: 02-25-2026 15:44
From: Lucas Woodward
Subject: Introduce myself and go meet LittleGC!

Welcome!

I'd love to know more about the inception of LittleGC, if you're ever allowed to tell 😃

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Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
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Welcome!!

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Andrea Pow
Senior Resolution Specialist
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Original Message:
Sent: 02-25-2026 15:44
From: Lucas Woodward
Subject: Introduce myself and go meet LittleGC!

Welcome!

I'd love to know more about the inception of LittleGC, if you're ever allowed to tell 😃

------------------------------
Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
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Welcome!

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Natasha Schwertley
Engagement Lead, CX Advisory
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Hi @Marcus Andree, welcome!

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Cesar Padilla
INDRA COLOMBIA
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Hi @Marcus Andree, welcome!

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Lilian Lira
Services and Developer Manager
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Welcome @Marcus Andree!! 🧡🧡

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Marie-Eleonore Artinano
Customer Success Manager EMEA
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Thank you TEAMMATE!!! ❤️

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Marcus Andree
Customer Success Manager
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Original Message:
Sent: 05-12-2026 06:34
From: Marie-Eleonore Artinano
Subject: Introduce myself and go meet LittleGC!

Welcome @Marcus Andree!! 🧡🧡

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Marie-Eleonore Artinano
Customer Success Manager EMEA
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Hello @Marcus Andree

Very welcome to our community! 😀

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Edgar Dreger
Senior Genesys Analyst
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Hi @Marcus Andree, Welcome!

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Gabriel Garcia
NA
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Hi Marcus,

Welcome to the community!

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Letícia Roque

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Letícia Rogue
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