Hello everyone, my name is Brad Wickson.
I'm currently a Contact Center Systems Administrator for a Florida‑based credit union. We are still early in our journey-less than a year into a Genesys integration after transitioning from an Avaya environment. I'm looking forward to connecting with others here, sharing insights, and learning from the experiences and paths that will help me continue growing my knowledge base.
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Brad Wickson
Telcom Admin
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