Welcome Community

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about yourself! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 
Have fun in the community!

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Jason Kleitz
Online Community Manager/Moderator
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Victor Batista
Head of Customer Experience
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Hi Victor, welcome! It's great to connect with people who are focused on improving user experience. Genesys has many interesting features and updates, so this community is a great place to learn, share experiences, and stay up to date.

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CX - Analyst Data
Gustavo Nogueira
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Original Message:
Sent: 07-01-2026 14:00
From: Victor Batista
Subject: Introduce Yourself! (July 2026)

Hi, my name is Victor. I am part of a team focused on developing solutions that improve the user experience. I am here looking to deepen my knowledge on the most relevant topics related to the Genesys platform and to stay up to date with what's coming next.

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Victor Batista
Head of Customer Experience
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Hello!

I'm in a new and exciting role at my company, focused on bringing awerness, efficiency, and new insights to the team, leveraging all that Genesys has to offer! I come from the world of warehouse operations and supply chaing, and I'm excited to apply that fresh perspective to the contact center side

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Megan Johnson
Operations Analyst
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Hello, I'm Jean. Looking forward to learning from the community and also helping out when able!

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Jean Alexis Dulay
Professional Services Consultant - Digital Channels
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Hi everyone!

I'm Raphael from Brazil, and I've been working with Genesys for about 11 years, mainly with Genesys Cloud CX implementation and integrations.

I'm here to keep learning, exchange experiences with the community, and help others whenever I can. There's always something new to discover in the Genesys ecosystem.

Looking forward to connecting with you all!

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Raphael Poliesi
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Hi, my name is Piyush and its been some time I am here in the Orchestrators community learning about the various functionalities provided by Genesys, future of AI etc. I am part of a developers team and the objective is to improve the user experience at the end of the day.. I am looking to connect, support, share and learn/boost  my knowledge on the various topics related on Genesys platform and what it offers next. Thanks.

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Piyush Banka
NA
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hi @Victor Batista, @Gustavo Nogueira, @Megan Johnson, @Jean Alexis Dulay, @Raphael Poliesi and @Piyush Banka,Welcome to the community! I hope you can learn a lot and also share your experiences and knowledge so we can continue to grow together as a community and team!

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Cesar Padilla
INDRA COLOMBIA
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Hello everyone, 

I'm Lucas Rios. I've been working with Genesys since 2017 and am looking to expand my knowledge of AI through our community forums, I also hope to contribute the expertise I've gained over the years.

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Lucas Rios
Contact Center SR.
Wittel
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Mal Bandara
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Original Message:
Sent: 07-06-2026 14:34
From: Lucas Rios
Subject: Introduce Yourself! (July 2026)

Hello everyone, 

My name is Lucas Rios. I've been working with Genesys since 2017 and am looking to expand my knowledge of AI through our community forums, I also hope to contribute the expertise I've gained over the years.

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Lucas Rios
Contact Center SR.
Wittel
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Olá, pessoal! Sou Matheus Almeida, empresário de tecnologia e atuo com arquitetura, automação e integrações no Genesys Cloud.

Tenho experiência com URA, chatbots, Data Actions, APIs, analytics e otimização de jornadas de atendimento.

Espero trocar experiências práticas, aprender com outros profissionais da comunidade e contribuir com discussões técnicas sobre boas práticas na plataforma.

________________________________________________________________________________________________________________________________________________________________

Hello everyone! I'm Matheus Almeida, a technology entrepreneur working with architecture, automation, and integrations in Genesys Cloud.

I have experience with IVR, chatbots, Data Actions, APIs, analytics, and customer journey optimization.

I look forward to exchanging practical experiences, learning from other professionals, and contributing to technical discussions about best practices on the platform.

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Matheus Mendonca
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Hello everyone! I'm Chester, and I'm excited to join the Welcome Community.

I work with Genesys and I'm looking forward to connecting with others, learning more about the platform, and staying up to date on new ideas, best practices, and upcoming features. Interested in improving customer and user experiences, sharing knowledge, and learning from the experiences of others in the community.

Looking forward to meeting you all !

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Chester Ao
Senior Analyst, Quality Intelligence
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Welcome Chester!

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Dave Stockdale
Voice Engineer
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Original Message:
Sent: 07-07-2026 11:32
From: Chester Ao
Subject: Introduce Yourself! (July 2026)

Hello everyone! I'm Chester, and I'm excited to join the Welcome Community.

I work with Genesys and I'm looking forward to connecting with others, learning more about the platform, and staying up to date on new ideas, best practices, and upcoming features. Interested in improving customer and user experiences, sharing knowledge, and learning from the experiences of others in the community.

Looking forward to meeting you all !

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Chester Ao
Senior Analyst, Quality Intelligence
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Hi there - just to introduce myself, from Bristol

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Tom Parker
Solutions Architect
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Original Message:
Sent: 07-08-2026 04:25
From: Dave Stockdale
Subject: Introduce Yourself! (July 2026)

Welcome Chester!

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Dave Stockdale
Voice Engineer
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Original Message:
Sent: 07-07-2026 11:32
From: Chester Ao
Subject: Introduce Yourself! (July 2026)

Hello everyone! I'm Chester, and I'm excited to join the Welcome Community.

I work with Genesys and I'm looking forward to connecting with others, learning more about the platform, and staying up to date on new ideas, best practices, and upcoming features. Interested in improving customer and user experiences, sharing knowledge, and learning from the experiences of others in the community.

Looking forward to meeting you all !

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Chester Ao
Senior Analyst, Quality Intelligence
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Hello everyone! I'm Steve, and I'm excited to join the Welcome Community.

I work for Grainger Industrial Supply, we are new to the Genesys platform. In my experience with other platforms, I have found the community to be a powerful resource and hoping to find that here as well.

I'm looking forward to connecting with others, learning more about the platform, and staying up to date on new ideas, best practices, and upcoming features. Interested in improving customer and user experiences, sharing knowledge, and learning from the experiences of others in the community.

Looking forward to meeting you all !

Steve

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Steven Casper
W.W. Grainger, Inc.
steven.casper@grainger.com
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• Where I come from: I am a Contact Center Admin, working with team who are passionate about building something useful for daily admin tasks using Genesys API's!
• My interests: I love experimenting with new Contact Center features genesys has to offer.
• What I hope to learn: I am here to learn how to better assist, adapt to, and collaborate with all of the incredible human members of this community.

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Nagendra Negi
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Guilherme Souza
n/a
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Bem vindo a comunidade @Guilherme Souza, conte comigo!

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Raphael Poliesi
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Original Message:
Sent: 07-11-2026 15:17
From: Guilherme Souza
Subject: Introduce Yourself! (July 2026)

Hi everyone!

 

I'm Guilherme from São Paulo - Brazil.  I've been working with Genesys since 2013. I tackled many challenges in Genesys Engage and recently began building my journey in Genesys Cloud.

Awesome to connect with so many people I already know! Ready to level up my skills on a global scale.

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Guilherme Souza
n/a
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Obrigado Raphael, conte comigo também!

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Guilherme Souza
n/a
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Original Message:
Sent: 07-12-2026 10:34
From: Raphael Poliesi
Subject: Introduce Yourself! (July 2026)

Bem vindo a comunidade @Guilherme Souza, conte comigo!

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Raphael Poliesi
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Original Message:
Sent: 07-11-2026 15:17
From: Guilherme Souza
Subject: Introduce Yourself! (July 2026)

Hi everyone!

 

I'm Guilherme from São Paulo - Brazil.  I've been working with Genesys since 2013. I tackled many challenges in Genesys Engage and recently began building my journey in Genesys Cloud.

Awesome to connect with so many people I already know! Ready to level up my skills on a global scale.

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Guilherme Souza
n/a
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Welcome in the Community @Guilherme Souza

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Rohit Yadav
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Original Message:
Sent: 07-11-2026 15:17
From: Guilherme Souza
Subject: Introduce Yourself! (July 2026)

Hi everyone!

 

I'm Guilherme from São Paulo - Brazil.  I've been working with Genesys since 2013. I tackled many challenges in Genesys Engage and recently began building my journey in Genesys Cloud.

Awesome to connect with so many people I already know! Ready to level up my skills on a global scale.

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Guilherme Souza
n/a
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Hi,

I am Rohit Rao, Project Manager in IT Company.

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Rohit Yadav
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Hi Rohit, welcome to the Genesys Community! It's great to have you here.

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Raphael Poliesi
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Original Message:
Sent: 07-12-2026 07:18
From: Rohit Yadav
Subject: Introduce Yourself! (July 2026)

Hi,

I am Rohit Rao, Project Manager in IT Company.

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Rohit Yadav
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Thanks @Raphael Poliesi

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Rohit Yadav
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Original Message:
Sent: 07-12-2026 10:22
From: Raphael Poliesi
Subject: Introduce Yourself! (July 2026)

Hi Rohit, welcome to the Genesys Community! It's great to have you here.

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Raphael Poliesi
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Original Message:
Sent: 07-12-2026 07:18
From: Rohit Yadav
Subject: Introduce Yourself! (July 2026)

Hi,

I am Rohit Rao, Project Manager in IT Company.

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Rohit Yadav
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Lucas Carmim
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Hi - I'm Paul from the UK. 

I've worked with Genesys for 25+ years as a reseller, never actually used it as an agent! I'm here to learn from the wider community any best practice for transforming organisations and leveraging the value of the platform, opening opportunities for my customers. 

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Paul

Paul Mason
Specialist Designer - British Telecommunications PLC
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