Welcome Community

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi @Brad Standen, Welcome to Genesys.

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi Folks,

My name is Tytus.

I'm leading Professional Services team in Emea region.

:)

Hi @Brad Standen, Welcome to Genesys.

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi Folks,

My name is Tytus.

I'm leading Professional Services team in Emea region.

:)

Hi @Brad Standen, Welcome to Genesys.

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi Folks,

My name is Tytus.

I'm leading Professional Services team in Emea region.

:)

Hi @Brad Standen, Welcome to Genesys.

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi Folks,

My name is Tytus.

I'm leading Professional Services team in Emea region.

:)

Hi @Brad Standen, Welcome to Genesys.

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi Folks,

My name is Tytus.

I'm leading Professional Services team in Emea region.

:)

Hi @Brad Standen, Welcome to Genesys.

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👋 Hi everyone, I'm Brad Standen.

I'm the Customer Experience Advisor in local government at City of Newcastle, NSW, Australia. I work across quality, insights and service improvement. I've been using Genesys for 4 years.

My focus sits at the intersection of:

🤖 Bot & Webchat design – building digital bots that reduce friction and genuinely help customers
📊 Insights & reporting – turning interaction data into operational decisions
🎧 Quality assurance – lifting consistency, capability and service standards across our call centre.
🧠 AI & agentic capabilities – exploring how AI can elevate both customer and employee experience

I'm particularly interested in smarter bots, better QA workflows, AI-assisted scoring, and automation that solves real service pain points.

Keen to connect with others experimenting in this space and share what's working (and what isn't).

Looking forward to learning from this community.

Cheers, Brad

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi, I'm Dave,

Based in Wales, UK and relatively new to Genesys.

My background is mainly in contact centres (28 yrs).  I've been involved in Scheduling for the last 15 years or so, through different generations of Verint and assorted telephony platforms.

We've been using Genesys for around 2 years now and have been picking up new functionality over that time. 

My role now extends beyond the world of scheduling into all things Genesys.  At present we're trialling copilot for AI call summaries which is new and exciting.

This year I'm aiming to achieve some Genesys certifications and hopefully enough Orchestrator points to get something good!

The community has been an invaluable source of info and advice since we started implementing Genesys, thank you to everyone who helps...

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi, I'm Dave,

Based in Wales, UK and relatively new to Genesys.

My background is mainly in contact centres (28 yrs).  I've been involved in Scheduling for the last 15 years or so, through different generations of Verint and assorted telephony platforms.

We've been using Genesys for around 2 years now and have been picking up new functionality over that time. 

My role now extends beyond the world of scheduling into all things Genesys.  At present we're trialling copilot for AI call summaries which is new and exciting.

This year I'm aiming to achieve some Genesys certifications and hopefully enough Orchestrator points to get something good!

The community has been an invaluable source of info and advice since we started implementing Genesys, thank you to everyone who helps...

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi, I'm Dave,

Based in Wales, UK and relatively new to Genesys.

My background is mainly in contact centres (28 yrs).  I've been involved in Scheduling for the last 15 years or so, through different generations of Verint and assorted telephony platforms.

We've been using Genesys for around 2 years now and have been picking up new functionality over that time. 

My role now extends beyond the world of scheduling into all things Genesys.  At present we're trialling copilot for AI call summaries which is new and exciting.

This year I'm aiming to achieve some Genesys certifications and hopefully enough Orchestrator points to get something good!

The community has been an invaluable source of info and advice since we started implementing Genesys, thank you to everyone who helps...

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi everyone,

i'm Amine RIAHI IDRISSI CCAAS (Genesys) consultant , where i work with organizations to modernize their customer experience using cloud-based contact center platforms. My background spans digital transformation, omnichannel strategy, workforce optimization, automation, and AI-driven customer engagement.

My Interests

• Designing scalable, cloud-native contact center architectures
• AI-powered customer experience (chatbots, voice bots, sentiment analytics)
• Workforce management & performance optimization
• CX metrics (CSAT, NPS, FCR, AHT) and data-driven decision making
• Automation, orchestration, and CRM integrations
• Security, compliance, and resilience in cloud contact centers

What I Hope to Learn

I'm especially interested in learning more about:

• Emerging AI use cases in customer engagement
• Best practices for migration from legacy on-prem systems to CCaaS
• Real-world lessons from large-scale omnichannel deployments
• Integration strategies with CRM and enterprise ecosystems
• Innovations in customer journey orchestration

I'm also looking forward to exchanging ideas, sharing implementation experiences, and discussing practical strategies for improving operational efficiency and customer satisfaction.

Happy to connect and collaborate with everyone here!

Cordially,

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

hi @Amine RIAHI IDRISSI, welcome!!!

Hi everyone,

i'm Amine RIAHI IDRISSI CCAAS (Genesys) consultant , where i work with organizations to modernize their customer experience using cloud-based contact center platforms. My background spans digital transformation, omnichannel strategy, workforce optimization, automation, and AI-driven customer engagement.

My Interests

• Designing scalable, cloud-native contact center architectures
• AI-powered customer experience (chatbots, voice bots, sentiment analytics)
• Workforce management & performance optimization
• CX metrics (CSAT, NPS, FCR, AHT) and data-driven decision making
• Automation, orchestration, and CRM integrations
• Security, compliance, and resilience in cloud contact centers

What I Hope to Learn

I'm especially interested in learning more about:

• Emerging AI use cases in customer engagement
• Best practices for migration from legacy on-prem systems to CCaaS
• Real-world lessons from large-scale omnichannel deployments
• Integration strategies with CRM and enterprise ecosystems
• Innovations in customer journey orchestration

I'm also looking forward to exchanging ideas, sharing implementation experiences, and discussing practical strategies for improving operational efficiency and customer satisfaction.

Happy to connect and collaborate with everyone here!

Cordially,

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi everyone,

i'm Amine RIAHI IDRISSI CCAAS (Genesys) consultant , where i work with organizations to modernize their customer experience using cloud-based contact center platforms. My background spans digital transformation, omnichannel strategy, workforce optimization, automation, and AI-driven customer engagement.

My Interests

• Designing scalable, cloud-native contact center architectures
• AI-powered customer experience (chatbots, voice bots, sentiment analytics)
• Workforce management & performance optimization
• CX metrics (CSAT, NPS, FCR, AHT) and data-driven decision making
• Automation, orchestration, and CRM integrations
• Security, compliance, and resilience in cloud contact centers

What I Hope to Learn

I'm especially interested in learning more about:

• Emerging AI use cases in customer engagement
• Best practices for migration from legacy on-prem systems to CCaaS
• Real-world lessons from large-scale omnichannel deployments
• Integration strategies with CRM and enterprise ecosystems
• Innovations in customer journey orchestration

I'm also looking forward to exchanging ideas, sharing implementation experiences, and discussing practical strategies for improving operational efficiency and customer satisfaction.

Happy to connect and collaborate with everyone here!

Cordially,

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

hi @Victor Soares, Welcomes to the community!!!

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi Genesys Community!   I'm so glad to be here.   

I've just joined Genesys as Director of Product Management for CRM and Strategic Platform Integrations.  In that role, I'll be helping the team set strategic direction and roadmap for our integrations with Salesforce, ServiceNow and beyond.  So, if you have feedback on how things are going and how you might like to see it improve, please never hesitate to reach out.

---Tony

hi @Victor Soares, Welcomes to the community!!!

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi Genesys Community!   I'm so glad to be here.   

I've just joined Genesys as Director of Product Management for CRM and Strategic Platform Integrations.  In that role, I'll be helping the team set strategic direction and roadmap for our integrations with Salesforce, ServiceNow and beyond.  So, if you have feedback on how things are going and how you might like to see it improve, please never hesitate to reach out.

---Tony

hi @Victor Soares, Welcomes to the community!!!

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi Genesys Community!   I'm so glad to be here.   

I've just joined Genesys as Director of Product Management for CRM and Strategic Platform Integrations.  In that role, I'll be helping the team set strategic direction and roadmap for our integrations with Salesforce, ServiceNow and beyond.  So, if you have feedback on how things are going and how you might like to see it improve, please never hesitate to reach out.

---Tony

hi @Victor Soares, Welcomes to the community!!!

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

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Hello

I'm from Peru and I work at Sixbell, a Genesys partner. We implement Genesys in several South American countries, including Chile, Peru, Colombia, and Mexico, as well as in Central America.

In this community, I hope to find experiences from other implementers, as well as tips and solutions. I also hope to offer support if I can.

Jesús Zamudio

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hola @JESUS ZAMUDIO, bienvenido a la comunidad, yo soy de Colombia, aquí vas a tener la oportunidad de aprender mucho!!!

Hello

I'm from Peru and I work at Sixbell, a Genesys partner. We implement Genesys in several South American countries, including Chile, Peru, Colombia, and Mexico, as well as in Central America.

In this community, I hope to find experiences from other implementers, as well as tips and solutions. I also hope to offer support if I can.

Jesús Zamudio

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello

I'm from Peru and I work at Sixbell, a Genesys partner. We implement Genesys in several South American countries, including Chile, Peru, Colombia, and Mexico, as well as in Central America.

In this community, I hope to find experiences from other implementers, as well as tips and solutions. I also hope to offer support if I can.

Jesús Zamudio

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

¡Bienvenido, @JESUS ZAMUDIO! Tuve muchos estudantes de Sixbell durante mi tiempo como el entranador para Interactive Intelligence en Bogotá.

Hello

I'm from Peru and I work at Sixbell, a Genesys partner. We implement Genesys in several South American countries, including Chile, Peru, Colombia, and Mexico, as well as in Central America.

In this community, I hope to find experiences from other implementers, as well as tips and solutions. I also hope to offer support if I can.

Jesús Zamudio

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello

I'm from Peru and I work at Sixbell, a Genesys partner. We implement Genesys in several South American countries, including Chile, Peru, Colombia, and Mexico, as well as in Central America.

In this community, I hope to find experiences from other implementers, as well as tips and solutions. I also hope to offer support if I can.

Jesús Zamudio

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Everyone

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi, I'm Daniel Bergland,

I've been in Telecom for 25+ years now. Currently a Senior Contact Center Engineer. I've been working on Genesys Cloud for a few years now, transitioning from Pureconnect. I'm here to keep up with everything Genesys and share ideas.  The communities are always a good place to pick up valuable information. 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi, I'm Daniel Bergland,

I've been in Telecom for 25+ years now. Currently a Senior Contact Center Engineer. I've been working on Genesys Cloud for a few years now, transitioning from Pureconnect. I'm here to keep up with everything Genesys and share ideas.  The communities are always a good place to pick up valuable information. 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👏 Hi everyone,

I'm thrilled to be part of this community. 😀

I'm Martin from Germany, and I have been working at the ROLAND Group for 14 years.

Two years ago, I transitioned into the IT department as a Telecommunications Administrator. Last year, we started our migration from AVAYA to Genesys Cloud and successfully implemented the new system in our first three departments by the end of the year.

For me, this was the perfect time to move into telecommunications to build and consolidate my knowledge of Genesys Cloud-including topics that go far beyond traditional telephony.

My personal goal is to acquire in-depth expertise in Genesys Cloud, and I believe this community is the ideal place for sharing valuable experiences, exchanging tips, and finding solutions to daily challenges. 🧠 😀 🎉

I am really looking forward to connecting and exchanging ideas with you, whether right here in the threads or via direct messages. 🤝

Cheers, Martin

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

👏 Hi everyone,

I'm thrilled to be part of this community. 😀

I'm Martin from Germany, and I have been working at the ROLAND Group for 14 years.

Two years ago, I transitioned into the IT department as a Telecommunications Administrator. Last year, we started our migration from AVAYA to Genesys Cloud and successfully implemented the new system in our first three departments by the end of the year.

For me, this was the perfect time to move into telecommunications to build and consolidate my knowledge of Genesys Cloud-including topics that go far beyond traditional telephony.

My personal goal is to acquire in-depth expertise in Genesys Cloud, and I believe this community is the ideal place for sharing valuable experiences, exchanging tips, and finding solutions to daily challenges. 🧠 😀 🎉

I am really looking forward to connecting and exchanging ideas with you, whether right here in the threads or via direct messages. 🤝

Cheers, Martin

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi everyone, I'm Qasim Chaudhry.

I'm a Professional Services Director at Genesys. I manage a team that delivers Genesys deployments throughout EMEA.

It's great to see so many people in the community and really looking forward to learn and share knowledge!

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Good afternoon everybody.

My name is Paul Akister.  I have been working in Genesys for nine years, and have been a customer of Genesys since 1997.

I live in a small town called Woodbridge, which resides in the county of Suffolk in the UK.

I look after a team of Project and Program managers, delivering Genesys solutions throughout the UK.

Great to be part of this community.

Paul

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi Everyone! I'm Dee Donohue- lead the Digital Customer Success team for EMEA at Genesys.

Looking to engage more on Community this year & connect about All things Digital, AI & Orchestrator Portal!

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi everyone! I'm Andrea - I'm with Genesys within the Resolution Management Team. I'm hoping to use this community to find experiences from customers, feedback and solutions. Looking forward to the conversations! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi everyone! 

I'm Lilian Lira, Head of Services and Software Engineering, from Brasil. I'm always learning something new every day, from all of you! TKS!😌😌

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi everyone, I am James Brannigan.

I am technical account manager at Genesys for and where we help customers get the most of Genesys by answering technical questions around the product and covering all new feature releases.

Thanks

James

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi everyone, I am James Brannigan.

I am technical account manager at Genesys for and where we help customers get the most of Genesys by answering technical questions around the product and covering all new feature releases.

Thanks

James

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi everyone, I am James Brannigan.

I am technical account manager at Genesys for and where we help customers get the most of Genesys by answering technical questions around the product and covering all new feature releases.

Thanks

James

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi everyone, I am James Brannigan.

I am technical account manager at Genesys for and where we help customers get the most of Genesys by answering technical questions around the product and covering all new feature releases.

Thanks

James

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community! 

Hi everyone!

I'm Vickie Chamberlain and I'm an SED in EMEA, living in Edinburgh.

I've been at Genesys for 9 months so still fully immersed in learning mode!

Hello Newcomer!

It's time to say, "hi" in the Welcome Community. Reply below and tell us more about you! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. 

Don't know how to reply? Learn all the basics with the "Community Debut Challenge!' 

Have fun in the community!