Hi Daniel,
Welcome to the community Genesys.
Use the Orchestrator page to stay up-to-date on news and also earn points to exchange for gifts or subscripton for Genesys training (best option) or even individual certifications.
https://orchestrators.genesys.com/home?
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Kaio Oliveira
Sr Systems Analyst
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
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Original Message:
Sent: 01-30-2026 12:20
From: Daniel Bernardi
Subject: Introduction
I am a Network Designer Specialist at BT, with over 25 years of experience in customer support, focusing on telecommunications and contact center systems. I have multiple certifications from Cisco and Genesys, and I am an expert in designing, implementing, and supporting complex and innovative contact center solutions using VoIP, SIP, and cloud technologies.
Some of my main achievements include leading the project to migrate Novartis' legacy Avaya system to Cisco UCCE, enabling new features and enhancing customer service for the global pharmaceutical company. I also participated in the project to implement Genesys Cloud at DHL, replacing the on-premise Avaya system with a scalable and flexible cloud-based platform. I have advanced English and intermediate Spanish skills, and I have a degree in Information Technology from UNIP University. I am passionate about delivering high-quality solutions that meet the needs and expectations of my clients and partners.
#IntroduceYourself
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Daniel Bernardi
Network Designer Specialist-Cloud Applications
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