vchatziioannou | 2020-03-10 20:10:41 UTC | #1
Hello,
I'm trying to understand why a number of our advisers receive Invalid Login Credentials error when setting their presence to off queue.
Sample ININ-Correlation-Id: 79f7c0ae-43d3-47b2-bd52-c1b6e811f5fa
Regards, Vasilis
tim.smith | 2020-03-10 21:03:37 UTC | #2
It means the auth token used was invalid. The app needs to reauthorize and get a new access token.
vchatziioannou | 2020-03-10 21:16:55 UTC | #3
Yup, I understand that, however:
- we've set our OAuth client expiration to 12 hours
- I checked that the user first logged in at approx 8.30 AM
- the user then received that error at approx 6.30 PM, 2 hours before the token should've expired
Is it possible to check time of token issuance from the correlation id?
tim.smith | 2020-03-10 21:21:24 UTC | #4
Access tokens can be invalidated for several reasons. One of the most common is that when a user creates a new access token and has exceeded the limit, the oldest token is invalidated. You'll see an event come in on the v2.system.token_revoked topic when that happens.
vchatziioannou, post:3, topic:7309
Is it possible to check time of token issuance from the correlation id?
Customer-specific data cannot be investigated via the forum. If you need an explanation of why a particular auth token became invalid, please open a case with Genesys Cloud Care to investigate further.
vchatziioannou | 2020-03-10 21:26:51 UTC | #5
Many thanks for your prompt reply, I'll dig into that topic further to better try and understand this.
system | 2020-04-10 21:26:52 UTC | #6
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