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Invitation to our new quick user test

  • 1.  Invitation to our new quick user test

    Posted 02-17-2026 10:11

    Hi, this is Olga from the UX Research team.
    We are moving the MFA option out of the splash screen.
    Can you help us decide where to include it? Take this quick user test and provide your feedback!

    About the Study:

    • Date: February 2026

    • Length: 5-10 minutes

    • Device: Only in a personal computer or a laptop (no mobile phone or tablet)

    • Thank-you gift: 15 USD e-gift card, charity donation, SWAG, or 20 Advocacy points.

    • Important

      • Please take the time to complete the test with your full focus and attention.

      • Incomplete or inattentive tests will be disregarded.

    Take the test!


    #Unsure/Other

    ------------------------------
    Olga Revilla
    Staff User Experience Researcher
    ------------------------------


  • 2.  RE: Invitation to our new quick user test

    Posted 02-17-2026 15:36

    Hi Olga, What does the test consist of?



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    James Bonnevie
    Technology Engineer Consultant
    ------------------------------

    Original Message


  • 3.  RE: Invitation to our new quick user test

    Posted 03-02-2026 13:26

    Hi,

    The goal of this test was to evaluate different options for locating the MFA option. Thanks to many quick responses, the test closed in just 1 day. Thanks, everybody, for your interest. I will be posting new opportunities for user tests and surveys soon.

    Best,
    Olga



    ------------------------------
    Olga Revilla
    Staff User Experience Researcher
    ------------------------------

    Original Message


  • 4.  RE: Invitation to our new quick user test

    Posted 02-18-2026 08:15

    Hi,

    Looks like, the opportunity Closed within 24Hrs.



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
    ------------------------------

    Original Message


  • 5.  RE: Invitation to our new quick user test

    Posted 02-18-2026 08:27

    Here too, the research is closed.

    Regarding removing MFA from the home screen, it's the best choice.



    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------

    Original Message


  • 6.  RE: Invitation to our new quick user test

    Posted 03-02-2026 13:29

    Thanks for the input. I cannot disclose the winning version yet, but the new location has been already decided.

    Best,
    Olga



    ------------------------------
    Olga Revilla
    Staff User Experience Researcher
    ------------------------------

    Original Message


  • 7.  RE: Invitation to our new quick user test

    Posted 03-02-2026 13:27

    Correct, the attendance at this test was huge. Thanks all for your interest.



    ------------------------------
    Olga Revilla
    Staff User Experience Researcher
    ------------------------------

    Original Message


  • 8.  RE: Invitation to our new quick user test

    Posted 02-18-2026 14:26

    What would this test be for?



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    Alex Sander Felicio
    ------------------------------

    Original Message


  • 9.  RE: Invitation to our new quick user test

    Posted 02-18-2026 18:28

    Hi Olga, thanks for sharing this.

    I noticed the study appears to be closed - is feedback still needed at this stage, or will there be another opportunity to contribute? I'd be happy to participate if it reopens.



    ------------------------------
    Mateus Nunes
    Tech Leader Of CX at Solve4ME
    Brazil
    ------------------------------

    Original Message


  • 10.  RE: Invitation to our new quick user test

    Posted 03-02-2026 13:30

    This test is already closed but I will be posting new opportunities for user tests and surveys soon.

    Best,
    Olga



    ------------------------------
    Olga Revilla
    Staff User Experience Researcher
    ------------------------------

    Original Message


  • 11.  RE: Invitation to our new quick user test

    Posted 03-02-2026 13:59

    Olga, Is there a list of resources that Genesys uses for testing that we could review so that we are knowledgeable of the environments used prior to jumping in with both feet? 



    ------------------------------
    James Bonnevie
    Technology Engineer Consultant
    ------------------------------

    Original Message


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