Chris_Recio | 2022-01-11 17:54:26 UTC | #1
Is using a wrap code required on all interactions or can we bypass using wrap code all together?
anon11147534 | 2022-01-12 08:30:49 UTC | #2
Hi Chris,
If a wrap-up code is specified for a queue then it can be optionally selected by the agent for analytics purposes. To bypass using wrap-up codes they must be removed from the queue. For more information see about wrap-up codes on the help centre.
solviostechnology | 2022-02-05 08:29:02 UTC | #3
You can check out more on https://help.mypurecloud.com/articles/about-wrap-up-codes/
John_Carnell | 2022-02-07 21:50:36 UTC | #4
This post was migrated from the old Developer Forum.
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