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Is combined recording available through APIs?

  • 1.  Is combined recording available through APIs?

    Posted 06-05-2025 18:22

    smedavaram75 | 2022-05-12 05:25:53 UTC | #1

    Hi, I am using this api by passing conversationId: /api/v2/conversations/" + conversationId + "/recordings?formatId=WAV.

    This API returns two media uri's (mediaUris) for each recording: one from the agent side recording and the other from the customer side. Is there a way/API using which I can download a combined wav file where I can hear the entire conversation?

    Thanks in advance.

    tim.smith | 2022-05-12 13:18:49 UTC | #2

    You can get a single recording by disabling dual channel recording on the trunk. You cannot merge them after the fact.

    smedavaram75 | 2022-05-12 17:30:26 UTC | #3

    Thanks for the info. The tooltip on the dual channel flag says that if it is disabled, the recording will not be transcribed. I thought recording transcribing feature was a flag on the queue. Would this be a down side of disabling it? Just want to clarify before making changes. Thanks in advance.

    Jerome.Saint-Marc | 2022-05-13 13:24:09 UTC | #4

    Hello,

    Enabling Recording and Dual Channel on the Trunk is a requirement for Genesys Voice Transcription and for Genesys AudioHook integration (to be released soon). If Dual Channel is disabled, voice transcription and/or audiohook streaming will not be performed.

    Regards,

    smedavaram75 | 2022-05-16 16:55:44 UTC | #5

    Hi, Thank you for the information. Just FYI.. I have kept the flag on the queue --> "Voice" --> "Voice Transcription" in enabled state and turned off the dual channel flag to false and I could see the calls still being transcribed. Not sure if there are any repercussions because of it. I will keep an eye on any side effects and share them here. Could you please throw more light on "AudioHook integration" or share any documentation around it? I looked around but couldn't find any. Really appreciate your help. Thanks in advance.

    Jerome.Saint-Marc | 2022-05-17 05:34:41 UTC | #6

    AudioHook integration should be released tomorrow if there are no unexpected delays. I mean it is listed in the features coming soon

    https://help.mypurecloud.com/articles/about-the-audiohook-integration/

    AudioHook integration allows to stream the audio of calls (dual channel must be enabled) to a 3rd party server, over a websocket (with a specific protocol/API). The protocol used in this websocket connection is not publicly available yet. It should be published once the AudioHook integration is released.

    Regards,

    system | 2022-06-17 05:34:46 UTC | #7

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14705



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