azure | 2024-08-23 16:58:50 UTC | #1
Hello- we are using this API "https://api.mypurecloud.com/api/v2/analytics/conversations/details/query", and we need to confirm that the session ID is expected to be unique. Thanks in advance.
Dileepkaranki | 2024-08-24 05:27:16 UTC | #2
A Conversation can have multiple Sessions and each Session can have multiple Particpants.
Oddnitive | 2024-08-24 19:50:40 UTC | #3
In the details/query you could encounter different conversations can have the same sessionId. If something like a consult conference happened.
system | 2024-09-24 19:51:07 UTC | #4
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