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Is there a API to remove recording for conversation other then change the retention

  • 1.  Is there a API to remove recording for conversation other then change the retention

    Posted 06-05-2025 18:31

    jtran7 | 2024-06-06 13:23:44 UTC | #1

    Wondering is thee a API to remove recording that are not for a user recording but from a actual inbound call?


    SimonBrown | 2024-06-06 16:34:14 UTC | #2

    Recording job

    Not straight forward though. You need to create query for the conversation(s) you are wanting to delete for using /api/v2/analytics/conversations/details/query

    and create the job to perform action then monitor the job state and whether it was successful

    I ended up writing some powershell scripts to do this using the GC.EXE tool to call APIs


    Parthiban | 2024-06-07 06:01:26 UTC | #3

    Currently No, Only way is to set retention date as today


    jtran7 | 2024-06-07 19:06:11 UTC | #4

    Thanks I will look into that.


    jtran7 | 2024-06-07 19:06:41 UTC | #5

    Thanks I guess the batch job to delete is the only option then.


    system | 2024-07-07 19:07:24 UTC | #6

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 26635