youssef.tigdad | 2023-04-26 09:34:17 UTC | #1
In the Inbound Email Flow, our customer needs to forward emails with attachments to an external email address (outside of genesys cloud). Please, is there a way by using API to forword email with attachement to external email adress?
Ebenezer_Osei | 2023-04-26 20:24:41 UTC | #2
There are no native actions to forward email in an Inboud Email flow. Also, there is no API endpoint to forward emails but you can always utilize a data action to forward an email using a third-party email service. I'd suggest you share your use case at https://genesyscloud.ideas.aha.io/
Best
system | 2023-05-27 20:24:53 UTC | #3
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