1119 | 2022-07-05 09:26:31 UTC | #1
Hi Genesys,
our company is running some outbound campaigns using Genesys Cloud. One of our campaign is an Agentless campaign, which has no queue attached to it. (Our call flow is call an outbound campaign to our customer, and when they pick up, we transfer our call to our voice bot.)
Because we usually used our 'queueId' to query call result data, we are having a hard time figuring out.
Is there any way or API to query call result data using alternatives like campaign ID or contactlist?
Please reply me...
Eos_Rios | 2022-07-08 16:01:51 UTC | #2
outboundCampaignId, outboundContactId, and outboundContactListId are all dimension filters available in conversation queries from POST /api/v2/analytics/conversations/details/query or POST /api/v2/analytics/conversations/details/jobs or POST /api/v2/analytics/conversations/aggregates/query
John_Carnell | 2022-07-08 16:01:54 UTC | #3
This post was migrated from the old Developer Forum.
ref: 15382