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Is there any way not to have a callback using preview, could it be a progressive dialing?

  • 1.  Is there any way not to have a callback using preview, could it be a progressive dialing?

    Posted 06-05-2025 19:19

    Eduardo_Solano | 2018-07-25 13:47:41 UTC | #1

    when creating a callback always is a preview, is it possible to have this using different dialing?


    tim.smith | 2018-07-25 13:55:00 UTC | #2

    You could create a progressive campaign and add numbers to it instead.


    Eduardo_Solano | 2018-07-25 14:22:24 UTC | #3

    it would require an integration to build contact list and create a campaign, rigth?

    It is no native.


    tim.smith | 2018-07-25 14:35:34 UTC | #4

    You could use the UI to create the contact list and campaign and then a data action in a script to allow the agent to add a number to the call list.


    system | 2018-08-25 14:48:58 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 3255