Steve_Portock | 2018-06-11 21:04:28 UTC | #1
We want to implement bulls eye routing. What I want to know as calls fall out of the bulls eye to the outer rings, can we execute a script and make a call to a sip route/number before pure cloud makes the call to the next in line?
tim.smith | 2018-06-11 21:05:00 UTC | #2
You can create in-queue flows in architect that use data actions, and you can configure bullseye routing on a queue. However, neither is aware of the other.
Steve_Portock | 2018-06-11 21:45:50 UTC | #3
We need to be able to get a token before it goes out to make that sip call, is that possible? The fall back call would not be within purecloud and would call to an outside service.
Steve_Portock | 2018-06-11 21:47:36 UTC | #4
So this idea is not possible at all, if I understand you, please forgive if I have not stated or asked this well, I am pretty new to pure cloud.
tim.smith | 2018-06-11 21:51:31 UTC | #5
Steve_Portock, post:4, topic:2989
So this idea is not possible at all
Correct. There is no ability to do things between bullseye rings.
Steve_Portock | 2018-06-11 21:53:02 UTC | #6
Thanks I appreciate your help I needed to convince someone else that this could not be done.
system | 2018-07-12 21:53:06 UTC | #7
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