Legacy Dev Forum Posts

Viko | 2025-01-31 08:11:21 UTC | #1

Context:

We are integrating Genesys Web Messaging into our SAP Spartacus (Angular) application. The chat initializes with different attributes based on whether the user is logged in or a guest. However, there is no option to transition between these two states once the chat starts.

Problem:

• The Genesys chat session persists even after login/logout.
• We remove all Genesys scripts, iframes, and local storage, but the chat still remembers the previous session.
• Manually clearing local storage for apps.mypurecloud.de in DevTools resets the session, but doing it programmatically does not work due to cross-origin restrictions.

What We’ve Tried:

1. Removing all Genesys-related elements (scripts, iframes).
2. Clearing localStorage, sessionStorage, and IndexedDB via JavaScript.
3. Forcing a full Genesys script reload.
4. Attempting to use a new tab (window.open()) to clear storage (blocked by browser security).

Question:

🔹 How can we programmatically reset the Genesys Web Messenger session on login/logout when storage is isolated by origin (apps.mypurecloud.de)? 🔹 Are there any alternative workarounds that don't require full page reloads?

Angelo_Cicchitto | 2025-01-31 08:29:36 UTC | #2

Hi - we recommend to not tamper with browser storage directly, but rather use existing Messenger JS Commands, depending on your needs:

• MessagingService.clearConversation
• Messenger.clear

There are other commands in JS reference that might be useful.

system | 2025-03-02 08:30:33 UTC | #3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

This post was migrated from the old Developer Forum.

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