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Issues with Genesys Digital Bot Connector for Inbound Message Flow

  • 1.  Issues with Genesys Digital Bot Connector for Inbound Message Flow

    Posted 2 hours ago

    Hi.
    We have some issues with the Genesys Digital Bot Connector which was activated today for this ORG as a LA (limited access) approach.
    First and foremost, in Architect there is no block for Call Digital Bot Connector, only the legacy is available.

    I checked the documentation and the permissions and prereqs indicated on
    https://help.genesys.cloud/articles/call-digital-bot-connector-action/

    I tried to use the one I setup in Architect with an Inbound Message Flow.

    Regards,
    Robert R.


    #Unsure/Other

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    Roberto Rahamut
    Project Manager
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