Genesys Cloud CX - Beta HQ

Hi.
We have some issues with the Genesys Digital Bot Connector which was activated today for this ORG as a LA (limited access) approach.
First and foremost, in Architect there is no block for Call Digital Bot Connector, only the legacy is available.

I checked the documentation and the permissions and prereqs indicated on
https://help.genesys.cloud/articles/call-digital-bot-connector-action/

I tried to use the one I setup in Architect with an Inbound Message Flow.

Regards,
Robert R.

Hi Roberto,

If the feature is already enabled in Beta/LA for your org and the integration was installed successfully, then the most likely cause is that the Digital Bot Connector integration is not fully configured/activated yet.

In Genesys Cloud, the Call Digital Bot Connector action only appears in Architect after:

• the feature is enabled for the org
• the integration is properly configured
• and the integration status is Active/ready

Since you are testing in an Inbound Message Flow (which is the correct flow type), and only the legacy block appears, I would verify:

• Integration configuration completed
• Connector authentication/settings saved correctly
• Integration status = Active
• User re-login after setup

Usually when the action is missing but the feature is already available in the org, it points to incomplete connector configuration rather than an Architect issue.

Hi Roberto,

FYI, you cannot have both v1 architect action (Call Bot Connector) and v2 architect action (Call Digital Bot Connector) in the same flow. After you have successfully configured the integration, you need to create a new flow to see the "Call Digital Bot Connector" action tool.