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Issues with sending emails // SMTP

  • 1.  Issues with sending emails // SMTP

    Posted 06-05-2025 18:31

    Aline_Szpunar | 2024-06-11 09:02:19 UTC | #1

    Hello All

    We need to use the DLP from our company to secure the email flow. at the time we are using a generic mailbox in M365 + PowerAutomate to receive our emails

    but we are stucked when we want to send a 1st email (not a reply to), we created a script linked to + Agentless API

    but it's 0% user friendly as you can't have access to your canned responses or your agent assist while using the script :sleepy:

    If you have any idea to help us :slightsmile: feel free to reply to this post :slightsmile:

    we've seen some stuff regarding OAUTH2 Client credentials grant for custom M365 SMTP server ....


    Zino_Onokpise | 2024-06-17 21:59:03 UTC | #2

    Hi Aline_Szpunar,

    Here is some documentation, you may find useful https://help.mypurecloud.com/articles/configure-and-activate-the-custom-smtp-server-integration/


    system | 2024-07-18 21:59:07 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 26699