damasoarmas | 2024-08-07 10:51:49 UTC | #1
Hello there, I'm trying to create a Data Action for consult EWT, queue and skills. But I'm not able, any recomendations?
Thank you!
damasoarmas | 2024-08-12 14:19:10 UTC | #3
For context, I'm trying to create this Data Action using /api/v2/routing/${input.queueId}/ because queueId it's the only parameter that this 3 elements share. I don't know if it's possible to consult multiple parameters from different routes...
Example:
a) EWT is located in /api/v2/routing/queues/{queueId}/estimatedwaittime
b) Skills is located in /api/v2/routing/skills
c) and we can found the queue from the queueId...
My cuestion is, can I use only /api/v2/routing/${input.queueId}/ and after in the Action Configuration request the different parameters of EWT and Skills?
system | 2024-09-07 16:04:07 UTC | #4
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