anon25707902 | 2017-02-28 12:21:24 UTC | #1
Hi,
I would like to find the name of the call flow in conversations (Analytics : Get Conversation Details). However the only information I get in participants as participantName when purpose is "IVR" is an id. Is there a way to use this ID to retreive the call flow name?
Thanks for your help. Laurent Millan
tim.smith | 2017-02-28 14:47:29 UTC | #2
You could use a Set Participant Data action to set a variable with the name of the flow. This sounds like a good enhancement request though.
anon25707902 | 2017-03-16 08:52:35 UTC | #3
Thank you @tim.smith or your answer.
I just read this other post : https://developer.mypurecloud.com/forum/t/ivr-reporting-historical-analytics/1019 I think this could be a good workaround.
system | 2017-08-28 19:32:27 UTC | #4
This post was migrated from the old Developer Forum.
ref: 980